At Bakehouse Surroi, we are committed to providing the highest quality online baking services, including workshops, consultations, and tutorials, designed to help you achieve your baking goals. Our team works diligently to ensure that each service delivers value, inspiration, and expertise. However, we understand that questions about our refund policy may arise. Please take a moment to review the details below.

1. Non-Refundable Policy
Due to the nature of our online services, all purchases made through Bakehouse Surroi are final and non-refundable. This policy applies to all workshops, consultations, skill development courses, and other services we provide. Once a service has been purchased, access to materials, schedules, or instructors is granted, which makes refunds impossible.

2. Importance of Reviewing Service Details
We strongly encourage all customers to carefully review the service descriptions, schedules, and requirements before making a purchase. If you have questions or need further clarification about a particular service, our support team is available to provide detailed assistance to help you make an informed decision.

3. Missed Workshops or Appointments
In the event that you miss a workshop or consultation appointment, we regret that we are unable to provide refunds or reschedule the session. We recommend setting reminders and reviewing your schedule to ensure you can attend as planned.

4. Technical Issues
If you experience technical difficulties that prevent you from participating in a service (e.g., loss of internet connection, device issues), we cannot provide a refund. However, we are committed to helping you as much as possible to access your purchased content and may offer alternative solutions, such as access to recorded materials where applicable.

5. Service Adjustments or Cancellations by Bakehouse Surroi
In rare cases where we must cancel or reschedule a workshop or other service, we will notify you promptly and provide an alternative session or equivalent value in services. Your satisfaction is our priority, and we strive to accommodate you whenever possible in such circumstances.

6. Customer Satisfaction
While we cannot provide refunds, our goal is to ensure that you are satisfied with the quality of our services. If you encounter any challenges or have concerns about your experience, please reach out to our support team via email. We are dedicated to resolving any issues and ensuring you have a positive and rewarding experience with us.

7. Exceptional Circumstances
Although our refund policy is strictly non-refundable, we understand that unforeseen situations may arise. In exceptional cases, we may evaluate requests on a case-by-case basis, but this remains at the sole discretion of Bakehouse Surroi.

Thank you for choosing Bakehouse Surroi. Your trust and commitment to learning and exploring the art of baking with us mean the world to our team. By understanding and adhering to our refund policy, you help us maintain the high standards and quality of services that our community relies on.

If you have further questions or need assistance, please don’t hesitate to contact us. We are always here to help!